Salesforce Stock Dips After Cyberattack, Firm Refuses Ransom Demand
Salesforce shares fell 2.5% following confirmation of a data breach via third-party tool Drift, developed by SalesLoft Inc. Hackers accessed customer contact details, support records, and some authentication tokens. The company attributes the attack to ShinyHunters, a known cybercriminal group threatening public release of stolen data.
Salesforce emphasized its Core systems remain secure, calling the breach a partner-software issue. The firm is coordinating with law enforcement and affected clients but flatly rejected ransom demands—a growing corporate stance against cyber extortion.